Shipping policy

At ELVION , we are committed to delivering your jewellery with care, speed, and safety. Below are the details of our shipping process:

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1. Order Processing Time

• All orders are processed within 1–3 business days (excluding Sundays and public holidays).

• In case of high demand or made-to-order items, processing may take up to 5–7 business days.

• You will receive an email confirmation once your order is placed and another when it has been shipped.

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2. Shipping Methods & Delivery Time

We offer the following shipping options:

Note: Delivery timelines may vary depending on your location, courier delays, or unforeseen circumstances (e.g., weather, festivals, strikes).

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3. Tracking Your Order

• Once shipped, a tracking number and link will be sent via email or SMS.

• You can track your order anytime using the link provided or by logging into your account on our website.

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4. Delivery Locations

• We currently ship across India.

• For international orders, please contact our customer support before placing the order.

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5. Delivery Attempts

• Our delivery partners will attempt delivery up to 3 times.

• If the address is incorrect or if no one is available, the package may be returned to us. In such cases, re-shipping charges will apply.

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6. Damaged or Lost Packages

• If your order arrives visibly damaged, please refuse delivery and contact us immediately with photos.

• If your package is marked “delivered” but not received, notify us within 24–48 hours for investigation.

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7. Packaging

• All jewellery is packed in tamper-proof and secure packaging, with bubble wrap and boxes to ensure it reaches you in perfect condition.

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8. Contact Us

For shipping-related queries, reach out to our customer care:

• 📧 Email: support@elvion.com

• 📞 Phone: +91-XXXXXXXXXX

• 🕐 Support Hours: 10 AM – 7 PM (Mon–Sat)